Privacy Policy
At ConstructCraft Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or use our construction services.
Last updated: December 2024
What Information We Collect
We collect information you provide directly to us, such as when you create an account, request our construction services, communicate with us, or subscribe to our newsletter. This information may include:
- Personal identifiers: Name, email address, phone number, mailing address
- Project details: Information about your construction projects, renovation requirements, and preferences
- Communication records: Records of our communications, including emails, phone calls, and messages
- Payment information: Billing details and payment methods (processed securely through third-party providers)
- Site visit information: IP address, browser type, device information, and pages visited
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, and the pages you view. This helps us improve our services and provide a better user experience.
Information Collection Methods
Direct Communication
Forms, emails, phone calls
Website Analytics
Automated tracking and cookies
Third-Party Sources
Business partners and service providers
Public Databases
Industry databases and professional networks
How We Use Your Information
We use the information we collect for various purposes related to our construction business and to provide you with better services. Your information helps us deliver personalized construction solutions and maintain strong relationships with our clients.
Service Delivery
Providing construction, renovation, and project management services tailored to your specific needs and requirements.
Communication
Responding to your inquiries, providing project updates, scheduling consultations, and keeping you informed about our services.
Business Operations
Processing payments, managing project workflows, maintaining quality control, and conducting business analytics.
Marketing
Sending newsletters, promotional materials about our construction services, and industry insights that may be of interest to you.
Security & Legal
Protecting our business interests, complying with legal obligations, preventing fraud, and ensuring the security of our systems.
Website Improvement
Analyzing website usage patterns to improve user experience, enhance our digital platforms, and optimize our online services.
Information Sharing and Disclosure
We understand the importance of keeping your personal information secure and only sharing it when necessary for legitimate business purposes. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
When We May Share Your Information
Service Providers: Trusted contractors, suppliers, and professional services that assist us in delivering construction services to you.
Payment Processing: Secure payment processors for handling transactions and billing information.
Legal Requirements: When required by law, court order, or to protect our rights and the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets.
Third-Party Safeguards
All third parties with whom we share information are contractually required to:
- Use your information only for specified purposes
- Maintain appropriate security measures
- Comply with applicable privacy laws
- Protect your personal data from unauthorized access
Data Protection and Security
The security of your personal information is our top priority. We implement comprehensive security measures to protect your data against unauthorized access, alteration, disclosure, or destruction throughout its lifecycle.
Technical Safeguards
All sensitive data is encrypted using industry-standard protocols during transmission and storage.
Strict access controls ensure only authorized personnel can access your personal information.
Continuous monitoring and logging of system activities to detect and prevent security breaches.
Organizational Measures
Regular privacy and security training for all employees handling personal information.
Comprehensive privacy policies and security procedures that are regularly updated.
Periodic security assessments and audits to ensure compliance with best practices.
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we will promptly notify you and relevant authorities as required by law. Our incident response plan includes immediate containment measures, thorough investigation, and steps to prevent future occurrences. We will provide clear information about what happened, what data was involved, and what actions we are taking to resolve the situation.
Your Privacy Rights
As a valued client of ConstructCraft, you have important rights regarding your personal information. We respect these rights and provide you with tools to manage your privacy preferences effectively.
Right to Access
You can request access to the personal information we hold about you, including details about how we collect, use, and share your data.
Right to Correction
You can request correction of any inaccurate or incomplete personal information to ensure our records remain accurate and up-to-date.
Right to Deletion
You can request deletion of your personal information in certain circumstances, subject to legal and business retention requirements.
Right to Portability
You can request a copy of your personal information in a structured, commonly used format that can be transferred to another service provider.
Right to Object
You can object to certain types of data processing, particularly for marketing purposes, and we will stop processing for those specific purposes.
Right to Restrict Processing
You can request that we limit how we use your personal information while you verify or contest certain details about your data.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in our contact section. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.
Response Timeline
We aim to respond to all privacy requests within 30 days, though complex requests may take up to 45 days with notification.
Verification Process
For your security, we may require additional information to verify your identity before processing privacy requests.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. We believe in transparency about how we use these technologies and provide you with control over your preferences.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, including navigation, form submissions, and security features.
Performance Cookies
Help us analyze website usage patterns and improve site performance and user experience.
Functional Cookies
Remember your preferences and provide enhanced features like language settings and user customization.
Marketing Cookies
Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
Cookie Management
Browser Settings
You can control cookies through your browser settings, including blocking or deleting cookies.
Cookie Preferences
Use our cookie preference center to customize your settings and manage your consent preferences.
Third-Party Tools
Industry-standard tools like Google Analytics opt-out browser add-ons are available.
Analytics and Tracking
Google Analytics
We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience.
- • IP address anonymization enabled
- • Data retention for 26 months
- • No sensitive personal data collection
- • Users can opt out via browser settings
Website Performance
We monitor website performance using various tools to ensure optimal loading times and functionality.
- • Page load speed monitoring
- • Error tracking and resolution
- • User experience optimization
- • Security threat detection
Policy Updates and Contact Information
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any significant changes that may affect how we handle your personal information.
Notification of Changes
Advance Notice
We will notify you of material changes at least 30 days before they take effect.
Multiple Notification Channels
Updates will be communicated via email, website banner, and prominent notice on our website.
Continued Use
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Our Privacy Team
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us:
ConstructCraft Ltd
124 Regent Street
Marylebone, London W1B 4TB
United Kingdom
Additional Resources
Legal Compliance
This privacy policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. We are committed to maintaining the highest standards of data protection and privacy for all our clients and website visitors.
Your Privacy Matters to Us
At ConstructCraft, we believe that strong privacy practices are fundamental to building trust with our clients. This privacy policy represents our commitment to transparency, security, and respect for your personal information. We're here to answer any questions and work with you to ensure your privacy preferences are respected.